Why your Passion Matters The Most

Passion is the Key for successful life – Jawadabid.com

Many in life wants to be successful but ends up without inner peace and happiness. There are couple of elements that one must ensure are there in order to be successful or outshine in your career. One of those contributing factors is “Passion”.

“Having a passion on what you do or want to do is very important to be successful in life.”

I knew about my passion when I first learned about Computers in high school. I knew this is what I’d like to do. In quest of knowing it more, I learned about it in my free times. If in your current career you dislike what you are doing, then you need to do what you wanted to do first.

If you really like Computer programming and you are working in Real estate as Sales, then it’s likely that you’d Not be able to Outshine in Sales or real estate, as much as you could being a Computer programmer.

How to find your passion is by knowing yourself, and what you wanted to do.

If you are uncertain of your passion, try to learn about them to see if you really want to do it and you really feel great in doing it. Sometimes you want to do something, you hesitate and neither you know enough about it. When you try and learn them, then you realize that this is really great, and I feel good, and I think I should do this.

It’s extremely important for you to research about things you like to do or even when any opportunity knocks your door, then try learning about them first. If you like what you are doing or being asked to do, then that’s what matters.

There can be more than one passion in your life, and you cannot achieve all of those, but you’d not want to end your career with regret, knowing that you could do one thing, you were so passionate about.

What happens without passion mostly that you often complain about your day or work or certain business you are in. Bad days can happen to anyone but if it happens almost every other day or week or every month, then chances are its most probably due to lack of passion on what you are doing.

Thoughts that usually come into mind are that Why I don’t get the 100% results, why others get promotion and Why I’m not getting to my dream spot at work. This frustration further distracts you from doing what you really want to do and instead of spending time learning skills to outshine your career, you end up wasting your time in frustrations.

There’s a known case in which one gets good job offer during their career, which offers more Salary and Benefits than what they are taking right now, but in different field, far from their Interest or Liking. In your new role, you will probably like doing work initially but ends up regretting since you didn’t like it wholeheartedly.

“Your passion has to be there in what you do.”

At that time, right step is to Stick to your current job, considering this is what you are passionate about, instead of changing or switching fields for one-time opportunity for money. If you accept that offer, what you will lose in this case, is your Career path. I know many people who didn’t leave their current Job because the offer wasn’t about the job they would want to do.

What happens when you are working with passion at work, even your managers notice you on many Qualities such as:

  • How Determined this person is at work.
  • How this person always volunteers up for Challenges.
  • How Open is to the change.
  • How Well is at Proactive communication
  • How Creative is this person.

All these qualities, and many more, are from a person who’s passionate about their work.

“Passion makes you work on yourself and your work can be seen by others.”

I didn’t know about my passion until I Learned about computers in my high school, which started from learning Course on Windows 3.1, Turbo basic, Lotus 123 and DOS, in 90s, which allowed me to follow my Passion and now this has taken me to where I wanted myself to be.

“There’s always a difference of productivity between a person with passion, compared to the person working without the passion.”

If your current job is without a passion, then more chances are that you may not succeed in the same field.

 “Passion is an inner force that automatically enables you to use your attention, skill and hard work exceptionally as compared to ordinary efforts.”

If you think Passion is necessary from scale 1 to 5 (1 being the topmost requirement and 5 being bottom) for successful life, then please share your feedback.

Further if my thoughts resonate with yours, then please don’t hesitate to share your thoughts.

Author: Jawad Abid is multi-talented Business, Technology and Customer Service Professional with two decades of Experience with Large Telecoms, Banks & Outsource Service Providers, Startups and Fortune 500 companies in multiple Roles. He’s passionate about Gaining Knowledge on Technologies, How Technologies enable Businesses & Improve Lives, and Sharing Knowledge in the attempt of giving back to Community.

This is originally posted on Jawadabid.com. #Passion #Productivity #CareerAdvice #Successful #Motivation

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Trip to Hidden Paradise – Hunza Valley

To recap, I mentioned in my previous Blog Trip to Hidden Paradise via Naran that we divided our trip into two short trips. First was to travel from Lahore, Punjab to Naran, KPK, and Second one was from Naran, KPK towards Hunza Valley, GB.

This is the continuation of my Trip to Hunza Valley from BabuSar Top onwards. For about 45 Minutes, you’ll finally reach to a level where steep descend will be low enough, but you will keep going on the Winding road further.

One thing you will notice as you Enter in Gilgit Baltistan area after Khyber Pakhtunkhwa, the colour of mountains change.

After driving through for an hour and half on N15, we joined Karakoram Highway N35 along with Indus River.

Right at that point, Chilas is at your left side, and on your right, it’s your further trip down towards Hunza Valley.

While we were on N35, we witnessed Marvellous and Beautiful Peak Nanga Parbat at 8126 meters high, and 8th highest peak in the world.

On N35 after about 1 hour and 15 minutes, you will reach to a point called Raikot Bridge, which is Gateway point to Fairy Meadows and Nanga Parbat over Indus River. You will notice lot of Jeeps and a Resort which I will not recommend you to stay, at even for lunch or dinner, due to their worst customer service and hotel services.

After travelling through further 35 to 45 minutes, we reached at The most Historic point at Jaglot, called Indus-Gilgit Confluence. It’s where The three Mightiest Mountain Ranges of the Himalaya, Karakoram, and Hindu Kush come together in Pakistan at the Confluence of the Two Rivers, namely Indus River and the Gilgit River

After further 45 minutes or 50 Kms worth of travel , we reached at Gilgit, which is Capital of Gilgit Baltistan Province of Pakistan, but we didn’t stay there. Gilgit was on our right side and we kept going further straight on N35.

After 1 hour and 30 minutes, we reached at Rakaposhi View point, from where we could clearly see Mesmerising Rakaposhi Peak. It is 7,788 meters high which makes it 27th highest peak in the world and its known as Mother of Mist.

From here onwards, there’s only 1 hour left to our Hotel destination Hunza View Hotel (HVH) which was at Karimabad. It’s one of the old Hunza Valley Hotels, with a history. As soon as you enter the hotel, you’ll soon realize that you have entered at a Tourist spot. It’s a 3-star hotel at a very prime location from where you could view Peak of mountains from your Balcony.

We were so tired that we all slept after having early dinner, and woke up early in the morning, greeted by the beautiful Hunza Valley mountains.

We had a plan to visit Altit Fort and Baltit Fort, hence we reached to Baltit Fort first. Altit Fort is about 1100 years old whereas Baltit Fort is about 900 years old Fort. In earlier days the area was built between different states with different rules and they had many wars among them too.

At Baltit Fort, we were shown multiple sections of it. There were two chambers, one on roof top with all of kings advisors used to sit for meetings. The other place is where queen used to sit and resolve women issues there.

Hunza has Literacy rate of more than 77% and famous for Apricots and Cherries.

After visiting Baltit Fort we had delicious Cherries from Morning Glory Restaurant which is famous for Apricot and Cherry Juices.

Tip: One thing you must remember that these Forts are built on mountains, so when you go up on Baltit Fort, it’s a steep hight and lots of stairs. If you’re not physically strong, then you may not be able to reach Baltit Fort. There are few Jeeps available for Older, sick or children to take them up there.

Our next destination was to stay at Eagle nest Hotel which is on Duikar mountain peak. It is about 25 min to 35 minutes drive upwards from Karimabad with 8 to 10 very steep turns.

Once you get there, its a whole new world you can see from the peak with mesmerising and splendid Valley views.

Best thing about Eagle Nest is it’s View. we could see Lady finger peak on our one side, Golden peak on the opposite side, Rakaposhi Peak at the north and Ultar peak at the south.

There are couple of shops around eagle nest from which you can buy local made goods. We witnessed during Sunrise Golden Peak with Gold colour on it.

After our stay at Eagle Nest Hotel, our next destination was Atabad Lake.

We traveled through Karimabad, and crossed Karakoram Highway Tunnels going through multiple mountains, which were built after Atabad lake blocked the Karakoram Highway Road.

Karakoram Highway tunnels are a symbol of Pakistan China Friendship which helped not only transportation but many Locals who had to cross through Boats. Now you travel the entire long lake distance through Karakoram Highway Tunnels which are about 5 of them spread across 24 km (15 mi) from multiple mountains.

Tip: Please note that Google Maps will not show you Tunnels, so don’t worry about it and follow signs towards Atabad and Passu.

We reached at Beautiful Atabad lake after travelling from Karimabad for about 30 to 45 minutes. It comes at your left side of it and it made me stop my car to take a picture, as I have never seen any lake like this before due to it’s natural parrot blueish green colour of it.

Atabad lake is long lake which got formed due to major land sliding on Hunza river. Once you’re out of tunnel, there’s a spot at Shishkat for water sports which is on Atabad lake, that includes boating, Fishing and Jet skies.

On our way through towards Hunza Valley, we could see Beautiful Passu Cones.

On our way, we saw Hussaini bridge, which is a very old hanging bridge, connects  made on top of Hunza river which connects Zarabad Hamlet to Hussaini Village. We crossed by it and saw mesmerising Passu Peaks right in front of us.

There’s a road on Left, if coming towards Passu from Atabad which leads towards Borith Lake.

Tip: The road is very thin with steep turns of approximately 10 minutes. If you’re not an expert in driving on dangerous tracks, then you can call Borith Lake Resort to have their Driver, drive your car or in their Jeep up towards the Lake.

Once we reached at Borith Lake Resort, it was A Heaven in Heavens. We stayed at Borith lake hotel and resort for further three nights. Our rooms front view was a lake view surrounded by mighty and beautiful Ultar Peak and Shispare Peak.

In our surroundings we could see Passu cons on our right, and slightly on its further right there’s Gulmit peak with Gulmit Glacier and Ghulkin glaciers.

Borith Lake resort is very beautiful, clean, with fresh water. The colour of lake is so pure, that after enjoying Atabad lake, it was another master piece. Resort management was very friendly and their quality of food was amazing.

Khunjrab pass from this lake is around 110 km which can be covered in 3 to 4 hours approximately to it one way.

Locals told us that they do see Snow leopards at the other side of Borith lake rarely, and as Wild Life Rules became stronger there, they now see increase in snow leopards. Along with it local community also promotes preservation of Wild life there. They have seen last year about 250 to 300 IBEX (Mountains Goats) which is an increased number from past couple of years.

We stayed in Hunza for a week which ended too soon for us. I personally never wanted to leave such beautiful paradise and I’d love to come back here. The next morning we left at 5 am from Borith Lake, and continued our journey to Naran the same way we came from Lahore.

Tip: It is recommended to leave BabuSar Peak maximum by 2 pm as there’s 4 hours distance from BabuSar Peak to Naran KPK. 

We have seen 5 different colours of water in Rivers and Lakes throughout the Trip from Grey, Brown, Blue, Sky blue and Green.

If you liked my blog then you may like blog to Naran Valley as well.

Did you find some great Tips and useful information in this Blog? Please do write us If  you have visited Hunza Valley or Kaghan Naran Valley before, if so how was your Journey and what was your favourite Spot?

P.S. If you enjoyed this post, I’d be very grateful if you’d help it spread by using Share buttons on your preferred social platforms. Thank you!

What makes this quote Inspirational?

In recent talk on Inspirational Leaders journey at IBEX, I shared my favourite inspirational quote which has helped me take leaps in my journey. I’d like to mention why over the years, it has become my favourite one.

First of all, it’s such a Complete quote that it provides you guidance for every life experience you go through on daily basis.

Never Regret A Day in your Life
Good Days give you Happiness
Bad Days give you Experience
Worst Days give you Lessons
And Best days give you Memories

Never Regret a day in your life, which means that do not take any day for granted. It always have something for you which you need to know what that is.

Good days give you Happiness, If that day was Good, then it will give you happiness, fun and joy.

Bad days give you Experience, which means with bad day, you get to know how one feels to be in that experience, so you get a chance to build your perspective for better judgement.

Worst days give you Lessons, means that having worst experience means you’re definitely going to try and not repeat the same. Hence it always let you think through how you can avoid it in future, and what can you do to improve it.

And best days give you memories. which means we should build memories only on best days to stay positive in our lives. If we feed negativity in our memories, we’ll often come up with negative responses, even to positives. Best to keep them in your memory for positive perspectives about life.

Hence, always be thankful for what you have. This is what I take as positive thought about this, that no matter what day you have, be thankful to what you have.

Trip to Hidden Paradise – Hunza Valley via Naran

Pakistan is a naturally rich Country in South Asia, with all types of seasons available, with many Beautiful and Stunning Paradises. This time around I managed to visit this hidden Paradise at Hunza Valley, in Gilgit Baltistan Province of Pakistan and along the way I explored mesmerising Kaghan Valley, Naran Valley, Saiful Malouk Lake, Lulusar Lake, BabuSar Top, Hunza Valley, Gilgit, Passu Cones, Borith Lake, Nagar Valley, Karimabad and Atabad Lake.

We divided our long journey trip into two trips due to long distance from Lahore, Punjab to Hunza Valley, Gilgit Baltistan which is about 943 km or 585 miles and straight 18 hours travel time by road.

First trip was to get to Naran and stay there for two nights and then second trip was to move on towards Hunza Valley from there and return.

I did some planning effort before going to trip which is very essential, even though many people will claim to chill and not worry about it, but it’s important to do so to be well prepared for any unforeseen issues and to gain maximum out of this lovely time especially if you’re travelling with families.

My checklist includes following:

+ Validated all the forecasts from online weather forecast of all destinations.
+ Kept warmer clothes with us due to weather forecast.
+ Checked nearby hotels and their locations to shortlist them.
+ Reserved our nights already at our hotels.
+ Made a list of items, I packed with me to know what I’m bringing and what I missed.
+ Got my car tyres checked which I had to upgrade, so I did.
+ Got done regular maintenance on my car to ensure there aren’t anything that left unchecked.
+ Bought some snacks and drinks already locally with some preserved food items.
+ Brought extra shopping bags with us so I could put trash in them.

Please note that wherever you go, you must keep your trash bags with you so you could throw trash in them, instead of ruining the beauty of that place. We have seen so much trash at the banks of lakes, resorts and Mountain treks which is heart breaking and frustrating at how people have misused the God gifted paradise.

Our Trip started on the early morning at 01:00 am on 22nd June, 2018 with clear skies from Lahore, Punjab by road.

We started our journey through lush green M2 Motorway, all the way through beautiful Kalar Kahar and Salt Range mountains. I must share that Khewra Salt mines are second largest Salt Reservoirs in the whole world.

We kept driving straight towards Peshawar via M2 Motorway to M1 Motorway, and around Hassan Abdal area, after crossing Burhan interchange, we took left Exit towards E35 Hazara expressway.

At about Shah Maqsood Interchange, we took turn towards N-35 National Highway at around 7 am in the morning.

This highway led us towards beautiful Abbottabad and Mansehra cities. It’s important to mention that N-35 goes through the Abbottabad city, hence you should try to go through the Main city before 8 am in the morning or in between 10 am to noon, to avoid peak traffic.

Before entering Mansehra city, there’s Zeeb Town from where you’ll take right turn towards Balakot on N15. There’s another alternate route as well which passes through Mansehra City, but we took this N15 Highway route to avoid City traffic.

When you cross initial patch of the N15 route, there’d be slightly rough patch (Which may not be in your case) in start for about 5 minutes, and then the road is in Good condition towards Balakot.

On the way to Balakot, you’ll witness Mansehra city on your left spread out all across and mountain on your right.

Mansehra City by JawadAbid.com

After driving round and round of about 30 minutes’ drive, you’ll reach to Balakot. If you see any car or someone having a quick stop on the way, for the most part, it’s due to motion sickness caused due to very steep rounds.

Once you reach Balakot, you will see the first glimpse of Kunhar river and you will absolutely want to stop your car for that breathtaking view with mountains at the back.

Balakot view by JawadAbid.com

We stopped our car for a quick breakfast at the hotel at the bank of Kunhar river, at around 8:15 am. There are several resorts and restaurants you can pick from based on your preferences. They will serve you breakfast at the bank of Kunhar River which makes the breakfast experience even better.

Kunhar River by JawadAbid.com

From there onwards, we crossed Balakot which is located at the bank of Kunhar River. After crossing Balakot, you’ll reach to another paradise called Kaghan Valley, which is 155 kilometers long, rising from an elevation of 2,134 feet to its highest point, the Babusar Pass, at 13,690 feet.
It was perfect timings in the morning with sun behind green mountains and Kunhar River passing by the valley.

After traveling for an hour or so, you’ll reach to Kiwai, from where if you would like to take a tour towards Beautiful Shogran and Siri Payee. There would be Lot of Special Jeeps available to take you for the ride.

We continued to move as we our base camp was in Naran, as we moved forward, we reached Kaghan town on the way. We took the couple of lush green beautiful mountain pictures with a quick stop for ten minutes.

Kaghan Valley by JawadAbid.com

As we moved further for an hour, we reached Naran town around 11 am. We were not surprised at how Naran town was built past few years with lots of Hotels and Restaurants on the sideways. We crossed the congested strip of Hotels at Naran and took right on Saiful Malouk Road towards our Hotel.

The next morning, we took a Jeep ride towards Most beautiful and Amazing Saiful Malouk lake.

Saiful Malouk Lake is located at an elevation of 3,224 m (10,578 feet) above sea level, with a last known depth of 50 ft.

You could see highest peak in the area at the back of this lake called Malika Parbat which is 5,290 metres (17,356 ft) high.

My view of Saiful Malouk by JawadAbid.com

After coming back from Saiful Malouk Lake, we took a quick rest and went towards the Rafting point at Kunhar River, located on Karakoram Highway N15 towards Lulusar Lake. We went back from Saiful Malouk Road towards Naran (Town) and took right towards Babusar Top. The spot for Rafting was only 15-25 minutes’ drive on N15 Highway.

Saif ul Malouk and Malka Parbat View at JawadAbid.com

Tip: Before you go for Rafting, make sure you have dry shorts/bathing suit, sandals with straps, and wet suit boots. During Rafting they will get your signature for disclaimer, given you all precautionary instructions and provide life jackets too.

We loved every bit of Rafting adventure with our cousins. We wanted to do it again, but it was already sunset so we had to mark that for next time.

Next stops in our to do was to check out Lulusar Lake and Babusar Top, also known as Babusar Pass which is located at elevation of 4,173 metres or 13,691 feet. They both are on same N15 Highway going towards BabuSar Pass.

The next morning, we left at 6:00 am sharp towards BabuSar Pass, as we had to reach to Hunza Valley before sunset. We planned to see Lulusar Lake and Babusar Top on the way, hence started early to have enough time at those spots too.

Tip: Please note that there are lot of Open Fuel / Gas shops, which are selling at their own rates, so in case you get stuck, you still have a chance to buy extra gas or fuel from them.

As you go on N15 highway towards Babusar Pass, you’ll witness lot of breathtaking sceneries with Kunhar river flowing with you. You’ll also see herds of mountain goats passing by too.

After an hour and 30 minutes on N15 highway, we reached to magnificent Lulusar Lake which is located at 3,410 m (11,190 ft.), is the primary headwaters of the Kunhar River. It flows southwest through the entire length of Kaghan Valley passing Jalkhand, Naran, Kaghan, Jared, Paras and Balakot until its confluence with the Jhelum River. It is located about 48 kilometres (30 mi) away from Naran and is accessible by any kind of vehicle.

Lulusar Lake by JawadAbid.coml,

We could see reflection of Sky and mountains on the mesmerizing lake. We took a couple of pictures there while we stopped there for fifteen to twenty minutes.

From Lulusar Lake, it took us about 45 minutes to 1 hour, to reach at BabuSar Top. It got colder as we went close to BabuSar Top and if temperature decreases enough, you could see snow fall there too quite often. As soon as we reached to BabuSar Top, we could see all the peaks top from there and rightly so stopped to take few clicks.

We stopped at BabuSar Top for few pictures and some snacks. There’re some tuck shops and temporary restaurants to entertain you with food. E.g. you could order tea and pakoras there.

Babusar Top os located at an elevation of 4,173 meters or 13691 feet along the Kaghan Valley, connecting Khyber Pakhtunkhwa with Gilgit Baltistan province of Pakistan. It’s the highest peak that is accessible through cars and jeeps.

This range of mountains flanks the right bank of the Kunhar, contains a peak Malika Parbat of over 17,000 feet, the highest in the district.

From this point onwards, Chillas is 40 Km, Gilgit is 180 Km, Khunjrab is 384 km, Kashghar is 802 Km, Tashkent is 1866 Km and Beijing is 5252 Km.

We left immediately as we had to reach to Hunza Valley before sunset and had a planned lunch at Chilas.

Tip: If you run into flat tyre, there’s a small tyre shop next to BabuSar Top towards Chilas 5-10 minutes ahead.
There’s a very steep drive from Babusar Top towards Chilas, so you must drive your car slow in lower gears and take a break after every 15 to 20 minutes to cool down breaks and tyres.

If you enjoyed this post, I’d be very grateful if you’d help it spread by sharing through Share buttons on your preferred Social Media platforms. Thank you!

Please read through my next Blog for Later trip from BabuSar Top to Hunza Valley, Gilgit Baltistan.

How Intelligent Routing can Reduce Cost

In my previous article Fantastic Four to Improve Customer Satisfaction, I wrote about improving Customer services with blend of Four major ideas.

In this article, I will talk about, How you can Reduce Cost through Intelligent allocation of work or intelligent Routing. There’s one big factor that doest not given consideration the most yet, which is the Last minute work distribution or Last minute Routing factor. Even in our daily lives, if you are assigned or given a task out of the blue, or at the eleventh hour, it’s considered as not the best way to handle it for both sides.

In enterprises or contact centers, where per resource has to deal with about more than 100 tasks or calls in one shift, you have to ensure that they are not given calls or tasks when they are about to leave the shift or going to their scheduled breaks. For a minute, Imagine case where you’re sending call or interaction or Task to your agent or employee right 30 seconds before scheduled logout time or scheduled break. That customer is likely not get great or satisfied customer service as employee would be in a hurry state at the back of mind to wrap it up as soon as possible, whereas the focus should be for first call resolution, Accurate resolution, quick turn-around, up-selling and to go either extra mile to maintain great Customer Experience.

To ensure you’re sending calls or interaction or tasks with consideration of employee schedule, you need an intelligent Routing Engine that has strong integration between Automatic call distributor (ACD) and Workforce Management Platform (WFM).

The key here is that your organization or contact center work distribution or Contact Routing solution should optimize best resource available with consideration of resource schedules which are created based on forecast.

With such insights, your routing engine will automatically adjust routing calls or interaction to employee who just came on shift as opposed to sending it to someone about to leave with customized thresholds based on service level or key performance indicator.

Insights into workforce schedules gives routing engine to intelligently distribute workload through customized business objectives to your needs.

This way you will have employee leaving on time and be replaced with next resource efficiently. At the same time it avoids cost of unnecessary adjustments on overtime and employee retention. Further, it improves your first call resolution which is imperative in excellent customer satisfaction, hence reduces cost of multiple calls for the same concern.

Complex schedules and last minute changes impacts Employee engagement which is critical element for seamless customer experience and First call resolution.

As an example, you can set a routing rule that do not send calls, if the agent is about to leave shift in less than (x) seconds, as your AHT or Average talk time is around in (x) minutes. The same can be applied for scheduled breaks or scheduled huddles, coaching or meetings.

This may vary from the nature of line of business you’re currently working on and your Key Performance Indicators but essentially improving FCR with right resource, helps achieving AHT targets or Service level.

For more details, write me for any questions or suggestions, and I look forward for feedback whether this can be one of unique and contributing factors to Improve Customer experience, First call resolutions and Employee experience.